Human-controlled customer care
Review management
Organise authorised reviews, draft brand-aware replies and escalate sensitive feedback while keeping people responsible for publication.
What the workflow supports
- Filter by location, rating and response state
- Generate editable, source-grounded reply drafts
- Require approval for sensitive or negative feedback
How it works
- 1Sync reviews from an authorised provider
- 2Assign and draft a response
- 3Approve and publish through the provider
AI output is a draft. 11i marks a response posted only after a provider confirms success.